Return Policy:

 

ALL RETURNS MUST HAVE AN  RMA NUMBER.

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Merchandise returned without an RMA number will be refused and returned to sender.
The RMA number must be in clear view on the shipping label on the outside of the package.

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To receive an RMA number, call us at 630-289-9242, or send us an e-mail message at:
gturk@eppes.com. ( Include : Your phone number w / area code, order number, reason for return ).

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SHIPPING AND / OR HANDLING CHARGES  ARE NON - REFUNDABLE.

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If a customer refuses or cancels an order after it has been shipped, 
return shipping charges will also apply.

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NO COD’S OF ANY KIND ACCEPTED.

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Any Damage To Packaging ( or ) Product and is not in new re-sellable condition 
will  result In A  25%  Repackaging  Charge.

This Does Not Apply To A Defective Item.

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It Is Our Right To Refuse A Return. - This Would Be On A Case By Case Situation.

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All Pelican Products have a life time guarantee provided the product has not been
altered or abused.

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The Pelican Lifetime guarantee does not cover Lamp’s, "O" Ring’s or Batteries.

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The Pelican guarantee is void only if the PELICAN product has been abused beyond
normal and sensible wear and tear.

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The Pelican Guarantee Does Not Cover Sharkbites, Bear Attack, or Children Under 5.

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All other products have a 30-day return policy provided the merchandise has not been damaged as per above.

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Any Questions, Please Contact Us.